We Have Moved to Etsy to Serve You Better! We Hope You Join Us There!

FAQ- Frequently Asked Questions

How do I wash/care for my cat sweater? 

Sweaters should be washed on cold/ gentle settings & air dried or dried on delicate settings. 

What size should I buy my cat/ How do I measure my cat? 

Follow this link for my how-to-measure & size charts  

https://thicckitty.bigcartel.com/what-size-do-i-buy-my-thicc-kitty

How can you be reached about my order? 

I am best reached via private messages on social media! You can find me on Instagram @ Thicckitty.shop or on Facebook under Thicc Kitty

You can also click the "Contact" button on this website, to reach me via email (: 

Do you ship internationally? 

I have listed internation shipping to Australia, Canada, & the UK based on quotes from my local post office! I am working to find ways to lower the shipping cost for international customers! 

Will you be vending at any events locally? 

Not yet! But I plan on filling my calendar with events for 2020 and will update you all with a calendar of events soon! 

How long will my order take to ship? 

typically 3-5 days for made-to-order products (Hats, artwork, etc) 

During the holidays & other large sales I sometimes take a littttttle longer, about 7-10 days, because of the volume. I am a one-woman shop after all (: I post order updates on Facebook & communicate with you via your provided email as needed! 

Which carrier do you ship orders through/ How can I track my order? 

I ship through USPS & provide tracking to your provided email at checkout. 

What is your refund & returns policy/ Can I make changes to my order after placing it. 

At this time returns, refunds, & exchanges can not be made. If you did make a mistake when placing your order (like using the wrong address) then please message me within 24 hours of placing your order so that I can try to get everything in order before it is shipped!


 When is payment due?/ Can I make payments on my order? 

Payment is due at checkout. I do not have payment plans at this time. 

Why did you change your Purrmaid Shop name? 

It was time to move on from Purrmaid Shop. Someone with a similar name had come forward, and I just didn't want to be associated or confused with them in any way.